Shipping & Returns

GENERAL TERMS & POLICY

FIND YOUR STRENGTH FITNESS reserves the right to update the rules when necessary, and the updated version will be published on www.findyourstrengthfitness.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by FIND YOUR STRENGTH FITNESS immediately. All buyers are deemed to accept the rules if they are using the services provided by FIND YOUR STRENGTH FITNESS. FIND YOUR STRENGTH FITNESS's policy shall prevail.

For after-sales issues, buyers should file a return & refund request within 15 days of the delivery date. If the period for filing a Return & Refund request is exceeded, FIND YOUR STRENGTH FITNESS reserves the right not to provide any after-sales service after that time.

Before an order is shipped out, the buyer has the right to apply for cancellation of the order by contacting FIND YOUR STRENGTH FITNESS via Contact Us.

If FIND YOUR STRENGTH FITNESS cannot fulfill the buyer's order within the order processing time, under conditions including but not limited to “no stock” or other conditions, FIND YOUR STRENGTH FITNESS has the right to cancel and refund the order.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence (as listed below), and the goods need to be returned, FIND YOUR STRENGTH FITNESS has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. FIND YOUR STRENGTH FITNESS should refund the buyer when the return shows as in transit on the logistics website linked with the provided prepaid return label.

FIND YOUR STRENGTH FITNESS is not obliged to accept after-sale requests for "non-defective remorse returns" and has the right to accept or reject the request. FIND YOUR STRENGTH FITNESS will abide by the policy under these conditions.

If FIND YOUR STRENGTH FITNESS accepts the after-sale request for the type of "non-defective remorse returns" and requires a "restocking & repacking fee", under FIND YOUR STRENGTH FITNESS's policy restriction, the "restocking & repacking fee" in total deducted shall not exceed 35% of the order total price.

FIND YOUR STRENGTH FITNESS shall not be required to provide a warranty, including whether to provide a warranty or not, or the way of warranty handling.

FIND YOUR STRENGTH FITNESS shall restrict the refund time and redelivery time under the following conditions, including but not limited to: order refund based on the policy, agreement on refund or redelivery between FIND YOUR STRENGTH FITNESS and the buyer or others; FIND YOUR STRENGTH FITNESS must refund within no more than 5 business days, or redelivery within 7 business days. Redelivery is subject to availability of products. If a longer delivery time is needed, you will be contacted by email at findyourstrengthfitnessco@gmail.com.

Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to FIND YOUR STRENGTH FITNESS. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, FIND YOUR STRENGTH FITNESS has the right to reject the return and refund request.

Whether the evidence is compelling or not will ultimately be determined by FIND YOUR STRENGTH FITNESS Under Various Circumstances:

1. REFUND REQUEST TIMING

The buyer has the right to apply for a full refund for any order that has not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).

Return & Refund Type: FIND YOUR STRENGTH FITNESS Rules

For Unshipped Orders:
 If the Return & Refund request is made within the stated processing time and the order has not been shipped. FIND YOUR STRENGTH FITNESS will refund the order. 

 FIND YOUR STRENGTH FITNESS has 3 business days to process the request after the buyer submits it. If FIND YOUR STRENGTH FITNESS fails to process (accept or reject) the refund request within 3 business days, FIND YOUR STRENGTH FITNESS will refund the order.
 Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.

For Shipped Orders:
 If the Return & Refund request is made after the order has shipped. FIND YOUR STRENGTH FITNESS has 10 business days to process the request after the buyer submits it. If FIND YOUR STRENGTH FITNESS fails to process (accept or reject) the refund request within 10 business days, FIND YOUR STRENGTH FITNESS will refund the order.

2. GOODS RETURNED IN TRANSIT

If the package is sent back to FIND YOUR STRENGTH FITNESS during transit for any reason, and the buyer applies for a refund, FIND YOUR STRENGTH FITNESS should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, FIND YOUR STRENGTH FITNESS should begin redelivery within 5 business days of the request date.

3. GOODS DESTROYED IN TRANSIT

If the package/goods are destroyed in transit, and the buyer has proof from the logistics website, such as but not limited to a screenshot from the logistics website that the order was destroyed, FIND YOUR STRENGTH FITNESS should refund the order within 3 business days of the buyer's refund request, or redeliver within 5 business days of the request. The following steps must be followed when creating this type of request.

a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the product is damaged, please upload a video.

 b. Screenshot of the e-mail or dispute received, including name, date, and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).

 c. The products need to be returned to FIND YOUR STRENGTH FITNESS if our Dispute Team asks for a return in Disputes.

Except for the important interpretation, FIND YOUR STRENGTH FITNESS will make a refund, resend, or accept the return for any of the following cases:

3.1 ORDERS DELAYED

Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from FIND YOUR STRENGTH FITNESS warehouse. Following countries and shipping methods may be different:

a. For orders shipped to the USA, it will be counted 45 days after orders departed from FIND YOUR STRENGTH FITNESS warehouse.

 b. For Brazil, it is after 110 days counting from the date that order departed from FIND YOUR STRENGTH FITNESS warehouse due to the strict customs clearance at Brazil.

 c. For FIND YOUR STRENGTH FITNESS Packet Liquid Line to all countries, FIND YOUR STRENGTH FITNESS will deal with your dispute for delayed orders after 100 days counting from the date that order departed from FIND YOUR STRENGTH FITNESS warehouse.

 d. For some special shipping methods, FIND YOUR STRENGTH FITNESS cannot deal with your disputes. (See the following important interpretation)

Notes:
 Sometimes, the order will arrive at the nearest post office to the buyer and show as pending due to insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.
 
 Due to conditions such as national realities, phone numbers, and religious beliefs in Israel, packages will normally be delivered to self-pickup cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.
 
 Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, FIND YOUR STRENGTH FITNESS will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee of a positive result.

3.2 ORDERS NOT RECEIVED

FIND YOUR STRENGTH FITNESS will not deal with the refund or resend if the tracking information shows the order is delivered.

a. If clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
 b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
 a) Incorrect/insufficient address.
 b) No such number.
 c) Unknown recipient.
 d) Refused.
 e) Do not pick up in time.
 f) No safe delivery location.
 g) Uncleared customs.
 h) Others.

Notes:
 a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, FIND YOUR STRENGTH FITNESS takes no responsibility if products have been lost.
 
 b. If the logistics company provides return service to US, FIND YOUR STRENGTH FITNESS will put the products in private inventory and will not refund them when we receive the returned items.

 c. FIND YOUR STRENGTH FITNESS cannot offer a refund or resend if customer does not follow up on undelivered orders or if packages are destroyed by logistics companies.

3.3 PRODUCTS DAMAGED

FIND YOUR STRENGTH FITNESS offers a full refund or a replacement if packages arrive badly damaged.

 FIND YOUR STRENGTH FITNESS offers a partial refund or a replacement if packages arrive partially damaged (except for thread, slight wrinkling, small scratches, etc.).

Notes:
 a. For fragile products, a refund is highly recommended.
 b. For damaged packing boxes, FIND YOUR STRENGTH FITNESS cannot offer any refunds or other after-sale services due to the long-distance international delivery.
 c. For ordinary electronic products, customer open a dispute within 30 days after the packages are delivered.
 d. For service products, FIND YOUR STRENGTH FITNESS refunds you the cost of the product, which is the price in the US market. Otherwise, FIND YOUR STRENGTH FITNESS will not take any responsibility for them.

3.4 INCORRECT OR MISSING PRODUCTS

FIND YOUR STRENGTH FITNESS has a strict quality control process before products are dispatched. FIND YOUR STRENGTH FITNESS will deal with incorrect or missing products as follows:

a. For incorrect products, FIND YOUR STRENGTH FITNESS offers a full refund or replacement.

 b. For products with the wrong color or size that do not affect product function, etc., FIND YOUR STRENGTH FITNESS offers a refund or resend if you provide a screenshot of your complaint including name, content, and date.

 c. For parts missing that don't affect product function, FIND YOUR STRENGTH FITNESS may refund partially or resend the missing part; for parts missing that affect product function, FIND YOUR STRENGTH FITNESS will resend the product only.

 d. For accessories, FIND YOUR STRENGTH FITNESS will resend the accessories.

Notes: 
 For size problems, FIND YOUR STRENGTH FITNESS would appreciate it if you could measure the product according to the correct measurement method and provide us with a photo of the measurement. Then, our dispute team will deal with your dispute quickly.

4. WRONG RECEIPT INFORMATION

If the buyer puts the wrong receipt information on an order, the buyer should contact FIND YOUR STRENGTH FITNESS via Contact Us to request that we update the order with the correct receipt information.

Please note that receipt information correction or order cancellation is not guaranteed.
 If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.

 If the goods have been delivered to the wrong recipient, the buyer can attempt to send back the products at his/her own expense. If the goods are returned in good condition, FIND YOUR STRENGTH FITNESS shall refund the order within 3 business days of receiving the goods, as per the buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note the buyer will be charged the additional redelivery fee.

If the order cannot be corrected or returned, the buyer will bear the losses.

5. DEFECTIVE PRODUCTS (PACKAGE BREAKAGE/SIGNIFICANTLY NOT AS DESCRIBED/MISSING OR WRONG GOODS/QUALITY PROBLEMS)

If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), the buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that show the problem clearly). After the buyer files a request on FIND YOUR STRENGTH FITNESS, FIND YOUR STRENGTH FITNESS will check the proof and give a response within 3 business days.

If the proof checked by FIND YOUR STRENGTH FITNESS does not show the problem clearly and/or the proof is invalid, FIND YOUR STRENGTH FITNESS has the right to reject the buyer's refund request.

The proof checking time shall not exceed 3 business days. If the buyer's proof clearly shows a problem, is verified by FIND YOUR STRENGTH FITNESS, and the product needs to be returned to get a refund, FIND YOUR STRENGTH FITNESS will provide the buyer with a prepaid return label within 3 business days of proof approval. The refund for the order will occur when the return shows as in transit on the logistics website searched by the tracking number the buyer uploaded within 3 business days. If the goods needn't be returned, FIND YOUR STRENGTH FITNESS should refund the order within 3 business days of the refund request.

If proof is valid and the buyer requests redelivery, FIND YOUR STRENGTH FITNESS should redeliver within 5 business days of proof approval. Please note that FIND YOUR STRENGTH FITNESS has the right to refund orders if the redelivery products are out of stock, or buyers can reorder products when the products are restocked.

5.1 INCORRECT OR MISSING PRODUCTS

FIND YOUR STRENGTH FITNESS has a strict quality control process before products are dispatched.
 FIND YOUR STRENGTH FITNESS will deal with incorrect or missing products as follows:

a. For incorrect products, FIND YOUR STRENGTH FITNESS offers a full refund or replacement.
 b. For products with the wrong color or size that don't affect product function, etc., FIND YOUR STRENGTH FITNESS offers a refund or resend if you provide a screenshot of your complaint including name, content, and date.
 c. For parts missing that don't affect product function, FIND YOUR STRENGTH FITNESS may refund partially or resend the missing part; for parts missing that affect product function, FIND YOUR STRENGTH FITNESS will resend the product only.
 d. For accessories, FIND YOUR STRENGTH FITNESS will resend the accessories.

Notes:
 For size problems, FIND YOUR STRENGTH FITNESS will appreciate it if you can measure the product according to the correct measurement method and provide us with a photo of the measurement. Then, our dispute team will deal with your dispute quickly.

5.2 SERVICE PRODUCTS

Service products apply to the following interpretation.

a. Any disputes arising from products damaged or shipping delayed, FIND YOUR STRENGTH FITNESS may not refund the product cost.
 b. For any disputes arising from bad quality, FIND YOUR STRENGTH FITNESS may not accept them, as the supplier is not FIND YOUR STRENGTH FITNESS.
 c. For service products without FIND YOUR STRENGTH FITNESS quality checking inspection, FIND YOUR STRENGTH FITNESS may not accept disputes.

6. LOGISTICS ISSUES

6.1 INVALID TRACKING INFORMATION

If FIND YOUR STRENGTH FITNESS verifies that the tracking number is wrong and FIND YOUR STRENGTH FITNESS fails to provide the correct one within 4 business days, FIND YOUR STRENGTH FITNESS will refund the order.

6.2 UNTIMELY TRACKING INFO UPDATES

If there is no update of the tracking info for more than 7 business days after the label is created and showing on a logistics website, and the buyer applies for a refund, FIND YOUR STRENGTH FITNESS requires a refund within 3 business days of the buyer's request.

 Note: This clause is not applicable for special time/periods such as holidays, COVID-19, abnormal weather, or other abnormal situations.

6.3 TOO-LONG OF SHIPPING PERIOD

If the transit time exceeds the estimated delivery time by 10 days or more and FIND YOUR STRENGTH FITNESS fails to provide any valid tracking updates, the buyer may apply for a refund. FIND YOUR STRENGTH FITNESS requires a refund request within 3 business days as buyer requests.
 Note: This clause is not applicable for special time/periods such as holidays, COVID-19, abnormal weather, or other abnormal situations.

6.4. SHIPPING METHOD LIMITS

Some shipping methods are not trackable when orders arrive at some Countries, States, or Cities. FIND YOUR STRENGTH FITNESS lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:
 PostNL, Electric PostNL, Packet Eub, Packet Postal Route, Packet Postal, Packet Railway Economy.

Notes:
 When choosing certain shipping methods, the remote addresses will be charged an additional cost.

6.5 FORCE MAJEURE

FIND YOUR STRENGTH FITNESS takes no responsibility for any product damage or shipping delay caused by an act of god, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, FIND YOUR STRENGTH FITNESS will notify you by email from findyourstrengthfitnessco@gmail.com.

6.6 DESTINATION LIMITS

Due to limited international transportation, FIND YOUR STRENGTH FITNESS will not accept any disputes when your orders are shipped to the following countries:
 Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.

7. OTHER

When encountering holidays, COVID-19, abnormal weather, or other abnormal situations, the buyer shall contact us through findyourstrengthfitnessco@gmail.com.

FIND YOUR STRENGTH FITNESS will try its best to assist buyers in these special circumstances promptly. After notifying FIND YOUR STRENGTH FITNESS, Buyers should expect a decision from FIND YOUR STRENGTH FITNESS on these types of issues no later than two weeks.

FIND YOUR STRENGTH FITNESS takes no responsibility for any product damage or shipping delay caused by an act of god, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, FIND YOUR STRENGTH FITNESS will notify you by email from findyourstrengthfitnessco@gmail.com.

7.1 RETURN

a. If you want to return the products, please email FIND YOUR STRENGTH FITNESS, and someone will respond to you within 1 to 5 business days.
 b. Please return products within 10 days after receiving products and after speaking with someone at FIND YOUR STRENGTH FITNESS.

7.2 ORDER CANCELLATION

For order cancellations, FIND YOUR STRENGTH FITNESS offers a full refund before products are processed by warehouses.

a. After payment, POD orders cannot be canceled as it is customized.
 b. After payment, pre-order inventory orders cannot be canceled as they are special products and only available for you.
 c. After payment, video and photo orders cannot be canceled as FIND YOUR STRENGTH FITNESS has planned and prepared them for you after payment.

7.3 DEADLINE OF OPENING DISPUTE

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.

7.4 UNACCEPTABLE DISPUTES

FIND YOUR STRENGTH FITNESS shall not accept any unreasonable disputes, including but not limited to:
 a. The buyer does not like it.
 b. The product description is not accurate.
 c. Products smell unusual.
 d. The buyer ordered the wrong items or SKU.
 e. The shipping address was provided incorrectly.
 f. Product differences were negotiated in advance.
 g. Tracking information was deleted by logistics companies or local post offices.
 h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

8. ATTENTION

If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with FIND YOUR STRENGTH FITNESS to help deal with the after-sale issues.